We thought it was necessary to spell out our sexed chick (& duck) guarantee. Here it is (this applies to all sexed poultry we sell. It does not apply to breeds available only in straight run):
We guarantee a 90% accuracy rate.
This means if you get 100 female Novogens, we guarantee that 90 of them will be females. If you end up with 10 roosters, we do not guarantee those and won’t refund you for those. Any amount of roosters over 10% of the order total we will refund you for.
Example: If you order 100 females and end up with 16 males, we’ll refund you for 6 of them.
We must be notified of the error in sexing as soon as the roosters can be identified.
We can’t be responsible for wrongly sexed chickens or ducks after they are six months of age.
You must contact us with our error within six months after the hatch date of your chicks.
Buying chicks, especially heritage breeds, you should expect a certain percentage might end up as roosters. For this reason we do not reimburse folks for feed costs.
We need pictures of the live roosters.
Before you put the roosters on the kitchen table, take a snapshot of the live roosters you have ended up with so we can confirm that you have indeed ended up with roosters. The pictures need to be clear. We need a picture of each rooster and a picture of the group of roosters. Not everyone is as good at telling genders apart as they would like to think. Plus, it helps us avoid fraud. Hey, we trust you but you must realize that their are unethical people out there. It’s nothing personal so don’t get offended when we ask. It’s our policy.
Here’s the two kinds of pictures we need from you:
We need a single picture of each rooster that isn’t supposed to be a rooster.
We need a single group picture of all the roosters you took picture. Put them in a group and snap a pic of them all together.
Pictures need to be clear and well lit. We reserve the right to dispute your claims but we will try to treat you with the all fairness and honesty. If we feel you are trying to fraud us into refunding chickens you have not bought from us, we reserve the right to refuse future orders from you.
Email pictures to [email protected] along with your order # and the name on the order.